How long until my shirt arrives?
Everything is made to order. Production usually takes 2–5 business days (up to 10 during the holidays), then delivery in the US takes about 3–7 business days. You'll get a tracking link by email as soon as your order ships.
How much is shipping?
Tees: $4.95 for the first tee, plus $2.40 for each additional tee. Hoodies & crewnecks: $8.79 for the first, plus $2.09 for each additional. We ship within the US only for now. Canada is first on our list, so stay tuned.
Will it arrive in time for the holidays?
Order by Friday, Dec 4 for delivery by Dec 24 anywhere in the lower 48 (Alaska, Hawaii, Puerto Rico and US territories: by Nov 16). Everything is made to order and we don't offer rush shipping, so earlier is better. Want zero stress? Order by Cyber Monday, Nov 30. After Dec 4, our digital gift card is the sure thing.
Do you offer rush shipping?
Not right now. Everything is made to order, and our print partner doesn't offer expedited shipping on our shirts. If you need a gift fast, our digital gift card arrives by email in minutes.
Can I use a discount code on a gift card?
Discount codes and sales don't apply when you're buying a gift card. The card itself works on anything in the shop.
What if my shirt arrives damaged or misprinted?
That's on us. Email a photo within 30 days of delivery and we'll send a free replacement or refund you.
Can I return or exchange it if it doesn't fit?
Because every shirt is made to order, we can't accept returns for size or change of mind. If the fit's wrong, email us within 30 days of delivery and we'll send you a 25% off code to reorder the right size. Keep the first one. To get it right the first time, check the Size Guide or email us before you order.
How do the shirts fit?
It depends on the shirt, and every product page has its own size chart. Our garment-dyed tees and crewnecks are relaxed and roomy: most people order their usual size and size up for a baggy look. Our fleece hoodies run true to size, so size up if you want room to layer. Shred the Gnar is on a lighter tee with a slimmer retail fit, so size up if you like room. Full measurements are in the Size Guide.
How should I wash it?
Inside out, cold water, tumble dry low or hang dry. Don't iron directly on the print. It'll look better every season, just like your ski jacket.
Why does my shirt's color look slightly different from the photo?
Most of our tees and all of our crewnecks are garment-dyed, which gives them that soft, faded vintage look, so each batch can vary a little. Screens show colors differently too.
Can I cancel or change my order?
Email us within 12 hours of ordering. If your order hasn't gone into production yet, we'll cancel it for a full refund or change the size, color or address. After that, your order is already in production.
Who's behind Base Lodge Supply Co.?
A crew of New York skiers and snowboarders who learned on Northeast ice. Read the story →
How do I contact you?
Email hello@baselodgesupply.com or use our contact page. We usually reply within a day or two (a little slower if it just snowed a foot).