Refund policy

We want every Base Lodge Supply Co. shirt to show up looking as good as a fresh corduroy morning. Here's how we handle problems. Short version first, details after.

The short version

  • Something wrong with your shirt? (misprint, damage, defect, wrong item) Email us a photo within 30 days of delivery. We'll send you a free replacement or a full refund.
  • Wrong size or changed your mind? We can't take returns, because every shirt is made to order. We'll give you 25% off a reorder in the right size.
  • Need to cancel? Email us within 12 hours of ordering, before your shirt goes into production.

Every shirt is made to order

Everything we sell is printed on demand after you place your order. We don't keep a warehouse full of shirts, which means less waste. It also means we can't restock or resell a returned shirt. That's why our policy works a bit differently from a big-box store.

Misprints, damage, defects, or the wrong item

If your order arrives with a problem that's our fault, we'll make it right at no cost to you. That includes:

  • a misprinted design (wrong design, smudged or blurry print, badly off-center)
  • a damaged or defective shirt (holes, tears, stains, bad seams)
  • the wrong item, size, or color compared to what you ordered

What to do:

  1. Email us within 30 days of the delivery date.
  2. Include your order number and clear photos that show the problem (plus a photo of the size tag if it's a wrong-size issue).
  3. That's it. You don't need to send the shirt back.

Once we've confirmed the issue, you pick either a free replacement (we cover the shipping) or a full refund to your original payment method.

Reports made more than 30 days after delivery aren't eligible, so please check your order when it arrives.

Wrong size or changed your mind

We can't accept returns or exchanges for sizing or change of mind. Each one is made for a single order and can't be resold.

What we'll do: if the fit isn't right, email us within 30 days of delivery with your order number. We'll send you a one-time 25% off code to reorder the size that fits. Keep the original: gift it, sleep in it, or wear it under a jacket on a cold chairlift. No need to ship it back.

A few tips so it fits the first time:

  • Check the Size Guide before ordering. Our garment-dyed tees and crewnecks are a relaxed, boxy fit; the Shred the Gnar tee runs slimmer.
  • A cold wash and a low tumble dry (or hang dry) keep them their best.
  • Not sure between two sizes? Email us before you order and we'll help.

Order cancellations and changes

Since we start making your shirt quickly, cancellations and changes (size, color, or shipping address) are only possible within 12 hours of placing your order, and only if it hasn't gone into production yet.

Email us as soon as you can with your order number. If we catch it in time, you'll get a full refund. Once your order is in production, we can't cancel or change it, but the policies above still apply after it arrives.

Lost, late, or stolen packages

Stuck in transit. Carriers occasionally lose the trail. If your tracking hasn't moved in a while, email us and we'll look into it. If your order still hasn't arrived 30 days after it shipped, we'll treat it as lost and send a free replacement or a full refund. Please report it within 7 days after that point. Reports that come in later may not be eligible.

Marked "delivered" but not there. Check with neighbors, your building's front desk or mailroom, and around your door. Packages sometimes show up a day or two after the scan. If it's still missing, contact the carrier and let us know. We'll share tracking details to help with a claim. We can't replace or refund packages that tracking shows as delivered to the address on the order.

Wrong or incomplete address. Please double-check your shipping address at checkout. If a package is undeliverable or returned because of an address error on the order, we can reship it once you cover the cost of the new shirt and shipping. We can't refund orders lost because of an incorrect address.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to show the refund.

Contact us

Questions, problems, or just want to talk snow? Email hello@baselodgesupply.com with your order number. We usually reply within 1–2 business days (a little slower if it just snowed a foot).